Terms & conditions | Reyes Rentals LLC

The Terms and Conditions & Waiver document outlines the rental agreement between the customer and Reyes Rentals LLC. It covers various aspects such as rental pricing, vehicle return conditions, smoking policy, cleaning fees, driver responsibilities, insurance options, toll services, driver requirements, cancellation policies, security deposit, early returns, and guest no-show policies.

Additionally, it specifies that the customer must return the vehicle in the same condition it was provided, follow traffic laws, refrain from off-roading, and pay for any damages, tickets, or violations incurred during the rental period. The document also includes information about security deposits, payment methods, insurance coverage, indemnification, vehicle condition, taxes, and contact information for inquiries or concerns.

Furthermore, it highlights the consequences of unauthorized vehicle returns, theft or damage to the vehicle, misrepresentation of information, and the procedures to follow in case of vehicle theft or missing vehicles. The document concludes with a section where the customer acknowledges and agrees to the terms and conditions outlined by signing the agreement.

Terms & Conditions/ Contract waiver form: 

The Rental Terms and Conditions, the Rental Contract, any additional agreements, documents, or online agreements sent electronically, the Privacy Notice, and the Rental Receipt collectively form the "Rental Agreement" between you and Reyes Rentals LLC as stated in the Rental Contract. Any modifications to the Rental Agreement or our rights must be documented in writing and signed by an authorized officer. You acknowledge our unilateral right to modify these Terms and Conditions with written notice to you or by posting changes on the website. These changes will apply to future rentals, and it is not necessary for you to sign the revised Terms and Conditions. Updates will be posted on the Reyes Rentals LLC website and will govern all subsequent rentals, even if they differ from the terms at the time of reservation.

Vehicle rentals are subject to availability, and prices may change without prior notice. Fees may apply for changes to return date/time or location.

 Smoking is strictly prohibited; a $100 fee will be charged to the credit card on file or deducted from the security deposit if smoke odor is detected.

The vehicle must be returned with a full tank of gas or the same level as provided at the start of the rental. Failure to do so will result in a $20 refueling fee plus the cost of refilling the tank, charged to the credit card on file or deducted from the security deposit.

Ensure the vehicle is returned in a clean condition. A $50 cleaning fee will be imposed for excessive interior dirt, including sand, mud, or trash left behind. An additional $80 cleaning fee will be charged for excessive mud on the vehicle's exterior.

The driver holds responsibility and liability for any damages incurred to the vehicle. All drivers must be listed in the contract and possess a valid driver's license. 

By providing a phone number, the Driver consents to being contacted via call or text regarding the rental.

By providing a credit card/signing this contract The driver agrees to permit us to charge the credit card on file for any traffic violation fees, damages to the rental or any additional fees without requiring client approval.

We advise customers to promptly inform us of any traffic violations to avoid additional fees. A $20 processing fee will be applied to each violation total and charged to the card on file. Failure to report violations may result in a $100 fee, in addition to the ticket cost and any government-imposed fees. Discounts stated on violation tickets will not be honored as processing times may exceed 30 days. We will retain the $250 deposit if the violation exceeds this amount, with any remaining costs billed to the card on file.

Reyes Rentals LLC is not accountable for any items left in the vehicle. Customers must thoroughly inspect the vehicle for belongings before returning it.

In the event of a lost vehicle key, a $50 replacement fee will be charged along with the cost of creating a new key. If a locksmith is required to retrieve a locked key from the vehicle, a $50 fee plus the locksmith's cost will be applied.

Customers have the option to add our insurance policy for $14.99 per day, with a $500 deductible in the event of an accident. The client must notify Reyes Rentals LLC immediately after contacting the police and filing a report. A police report is required for any claims. In case of accidents or breakdowns, customers must use the host's designated towing company. Any uncovered fees are the customer's responsibility.

An e-Toll service is available for travelers wishing to use toll roads at a daily rate of $8.99. Otherwise, toll costs plus a $20 service fee will be charged to anyone who decides to not use the prepaid tolls system.. Customers driving through toll booths without an alternative payment method will be enrolled in the e-Toll service, with any excess toll charges deducted from the security deposit. Toll fees may take 4-8 weeks to be billed to you through the card you used to pay for your rental.

An Additional driver can be added at no additional cost. Any other drivers that would like to be added can be added for a one-time fee of $15 per person, provided they are over 21 years old with a valid driver's license. If the client is using their own personal insurance policy to cover the rental they and anyone under that policy can drive the vehicle with the additional driver rules stated. If any additional driver is not under the policy that is given, they cannot be added as a driver or our insurance policy would have to automatically be added.

A credit card is required when booking with Reyes Rentals LLC. There is no charge or hold on the credit card. It is just to have on file for security purposes. The customer does allow us to make any necessary charges off of it if needed where the original card they used to make the payment cannot be charged for any reason made. Payments can be made with a debit or credit card only. No Cash.

Reyes Rentals Requires all customers booking with us to upload a photo both front and back of their credit card via our secure dropbox link to have on file as well as any drivers licenses both front and back of the designated drivers on file. 

Reyes Rentals LLC enforces a 30-minute wait limit for vehicle drop-off or pick-up. Customers must communicate their exact timing preferences to avoid a $40 waiting fee for exceeding the wait time without driver/host approval.

Any orders between out of office hours which are 9PM-9AM will be required to park the vehicle in the SJU airport parking lot. The customer is responsible for the parking lot ticket for a maximum charge of $30 which will be automatically charged to the card on file or deducted from the security deposit. 

A security deposit of $250 is required at the time of booking, serving as a guarantee against additional costs during the rental period. The deposit will be refunded upon vehicle return as long as there are no additional fees, damages, etc. Deposit can take up to 15 business days to be returned from the day the car is returned.

Customers acknowledge and assume all risks associated with driving a vehicle rented from Reyes Rentals LLC. By signing the agreement, customers release Reyes Rentals LLC from liability for any injuries, damages, or losses incurred during the rental period. I, for myself, my heirs, successors, and assignees do hereby release, discharge, and waive any and all responsibility of the Reyes Rentals LLC its officers, agents, representatives, and employees from and against all claims of liability from any and all trauma, injury, damage, expense, handicap, disability, including death, and from damage to or loss of property which may be suffered by arising out of, or in any way resulting from or attributable in whole or in part to my traveling to or from the designated pick up and drop off location.

I agree to abide by all the event/ program’s rules and regulations regarding any and all of my participation in this program. This Informed Consent and Waiver Agreement will be construed under and pursuant to the laws of Puerto Rico.

I, the undersigned, am 21 years old and competent and legal to submit this consent release and waiver, and I have read and understood all the provisions contained herein, by signing you agree to the terms and conditions.

Cancellation policies apply based on the timing of cancellation, with refunds subject to specific conditions. Customers failing to adhere to payment and waiver requirements risk cancellation without deposit refunds. In the case of flight delays or cancellations, guests must notify Reyes Rentals LLC promptly for trip modifications or cancellations to receive a refund, providing documentation of the flight issue. Guests should inform Reyes Rentals LLC of flight delays or cancellations at least one hour before the scheduled trip start time to be eligible for the cancellation policy.