Reyes Rentals LLC

Reyes Rentals LLC offers convenient pick-up and drop-off options for our valued customers. Whether you are arriving at the SJU airport or have a custom San Juan Metro address, our drivers stay in communication before your arrival and as your rental period ends. This ensures they are at your location precisely when needed, reducing any potential wait times.

When your driver or host arrives for drop-off, they will check your driver's license, give you the keys, and you can start your adventures without any hassle!

If an order is placed between 9 PM and 9 AM, during our out-of-office hours, or if a customer's flight is delayed at any time of day, the vehicle will be conveniently left in the airport parking lot for pick-up or drop-off. This service incurs no additional fee, but the customer is responsible for the parking lot ticket to retrieve the vehicle. Parking fees can vary, with a maximum charge of $27.50.

Yes! To reserve a vehicle with us, a credit card in the name of the individual making the reservation and picking up the vehicle is mandatory. This credit card will be requested to be placed on file 24 hours before your reservation begins. We will require you to upload photos of both the front and back of your license along with your credit card information. Please note that credit builder cards, such as Chime, are not considered valid credit cards. There will be no charge or hold on your credit card; it will solely be kept on file for security purposes. You have the option to pay for your car rental using a debit or credit card. No cash.

Due to our insurance policy, our minimum age requirement is 21 years old with a valid driver's license. There are no extra fees based on age.

If you cancel your booking more than 7 days before the reservation date, you will receive a full refund. If you cancel within 7 days of the reservation date, a $50 cancellation fee will be deducted from your security deposit. Cancellations made 2 days or less before the reservation will result in the forfeiture of your $250 security deposit. All cancellation requests must be emailed to [email protected] or you can contact us at 787-980-3010 during our business hours, Monday to Friday from 10 AM to 5 PM E/T.

Absolutely! You have the option to use your own insurance. To proceed with this, kindly reach out to your insurance provider to confirm if they cover your vehicle rental in Puerto Rico. If they do provide coverage, kindly request them to email you a copy of your declaration page. You can then submit this document to us via email at least 24 hours before your reservation begins.

The $250 refundable security deposit will be refunded within 10-15 business days from the day you return the vehicle, provided that the vehicle is returned in the same condition as it was received. Any damages, missing gas, excessive sand/mud, smoking, etc. may impact the return of your deposit.

Upon completing your reservation and deposit payment, you will receive a confirmation email confirming your booking. Between 24-48 hours before your reservation begins, our customer service team will reach out to ensure that all necessary documents have been signed, your license and credit card information have been submitted accurately, and to confirm your flight details or custom drop-off location. This is to ensure that your host can deliver the vehicle promptly upon your arrival. We take pride in providing exceptional customer service, aiming to ensure that our guests feel completely secure and ready for their upcoming adventure!